{
  "schemaVersion": 1,
  "family": "support-escalation",
  "submitted": true,
  "fields": {
    "case_id": "CASE-SAMPLE-1042",
    "requester": "Avery Chen",
    "requester_email": "avery.chen@example.com",
    "callback_phone": "+1 555 010 2042",
    "impact": "Degraded workflow",
    "affected_users": "12",
    "troubleshooting": "Cleared the local draft, reproduced in a private window, and captured console output.",
    "escalation_reason": "The issue reproduces across two browsers and needs engineering review."
  }
}