[
  {
    "ticket_id": "T0001",
    "priority": "high",
    "status": "open",
    "channel": "email"
  },
  {
    "ticket_id": "T0002",
    "priority": "low",
    "status": "closed",
    "channel": "chat"
  },
  {
    "ticket_id": "T0003",
    "priority": "med",
    "status": "pending",
    "channel": "email"
  },
  {
    "ticket_id": "T0004",
    "priority": "high",
    "status": "open",
    "channel": "phone"
  },
  {
    "ticket_id": "T0005",
    "priority": "low",
    "status": "closed",
    "channel": "email"
  },
  {
    "ticket_id": "T0006",
    "priority": "med",
    "status": "open",
    "channel": "chat"
  }
]