{
  "schemaVersion": 1,
  "generatedAt": "2026-09-08",
  "caseId": "CB-2026-0001",
  "orderId": "ORD-006",
  "currency": "USD",
  "reasonCode": "10.4",
  "reason": "Other fraud, card absent environment",
  "openedOn": "2026-08-28",
  "representmentDue": "2026-09-11",
  "submittedOn": "2026-09-08",
  "amounts": {
    "disputed": "135.00",
    "chargebackFee": "15.00",
    "netExposure": "150.00",
    "taxChargedSeparately": "16.20",
    "cardholderTotal": "151.20"
  },
  "evidence": [
    {
      "ref": "EV-01",
      "description": "Order record showing the order date, customer and status",
      "sourceSet": "wave one ecommerce",
      "sourceFile": "orders-export.csv",
      "sourceRecord": "ORD-006",
      "supports": "the order exists and was placed by the cardholder"
    },
    {
      "ref": "EV-02",
      "description": "Order line detail showing what was bought",
      "sourceSet": "wave one ecommerce",
      "sourceFile": "order-lines-export.csv",
      "sourceRecord": "LINE-011;LINE-012",
      "supports": "the order is 6 units across 2 lines totalling 135.00 USD"
    },
    {
      "ref": "EV-03",
      "description": "Payment capture line from the settlement",
      "sourceSet": "wave one ecommerce",
      "sourceFile": "settlement-transactions.csv",
      "sourceRecord": "ORD-006-CAP",
      "supports": "exactly 135.00 USD was captured on 2026-08-06"
    },
    {
      "ref": "EV-04",
      "description": "Shipping manifest entry showing dispatch",
      "sourceSet": "wave one ecommerce",
      "sourceFile": "shipping-manifest.csv",
      "sourceRecord": "SHP-2026-0006",
      "supports": "the goods were dispatched on 2026-08-07 to British Columbia, Canada"
    },
    {
      "ref": "EV-05",
      "description": "Customer record",
      "sourceSet": "wave one ecommerce",
      "sourceFile": "customer-export.csv",
      "sourceRecord": "CUS-06",
      "supports": "the delivery destination matches the customer on the order"
    },
    {
      "ref": "EV-06",
      "description": "Refund register showing no refund was issued",
      "sourceSet": "wave one ecommerce",
      "sourceFile": "refunds.csv",
      "sourceRecord": "no row for this order",
      "supports": "the cardholder was not refunded, so the chargeback is not a duplicate recovery"
    },
    {
      "ref": "EV-07",
      "description": "Tax summary line for the destination",
      "sourceSet": "wave one ecommerce",
      "sourceFile": "tax-summary.csv",
      "sourceRecord": "CA-BC",
      "supports": "tax of 16.20 was charged at 12.00 percent on top of the 135.00 captured"
    },
    {
      "ref": "EV-08",
      "description": "Rebuttal letter",
      "sourceSet": "this set",
      "sourceFile": "chargeback-dispute-packet-CB-2026-0001.pdf",
      "sourceRecord": "pages 1 and 2",
      "supports": "the seller case in narrative form"
    }
  ],
  "timeline": [
    {
      "sequence": 1,
      "date": "2026-08-06",
      "event": "Order placed",
      "amount": "135.00",
      "reference": "ORD-006",
      "actor": "cardholder"
    },
    {
      "sequence": 2,
      "date": "2026-08-06",
      "event": "Payment captured",
      "amount": "135.00",
      "reference": "ORD-006-CAP",
      "actor": "acquirer"
    },
    {
      "sequence": 3,
      "date": "2026-08-07",
      "event": "Goods dispatched",
      "amount": "",
      "reference": "SHP-2026-0006",
      "actor": "seller"
    },
    {
      "sequence": 4,
      "date": "2026-08-28",
      "event": "Chargeback received, reason code 10.4",
      "amount": "135.00",
      "reference": "CB-2026-0001",
      "actor": "issuer"
    },
    {
      "sequence": 5,
      "date": "2026-08-28",
      "event": "Chargeback fee debited",
      "amount": "15.00",
      "reference": "CB-2026-0001-FEE",
      "actor": "acquirer"
    },
    {
      "sequence": 6,
      "date": "2026-09-08",
      "event": "Representment evidence submitted",
      "amount": "",
      "reference": "CB-2026-0001-REP",
      "actor": "seller"
    },
    {
      "sequence": 7,
      "date": "2026-09-11",
      "event": "Representment deadline",
      "amount": "",
      "reference": "CB-2026-0001",
      "actor": "acquirer"
    }
  ]
}